After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The estimated total time from placing an order to delivery includes both order processing and carrier transit time.

Delivery estimates are expected ranges, not guaranteed arrival dates. Weather, carrier disruptions, holidays, customs procedures, remote destinations, or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination and available delivery service.

You can review the shipping cost and final order total before submitting payment.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may differ from the registered business address of Yongchun County Fangshuo Trading Co., Ltd.

Products from the same order may occasionally ship separately and receive different tracking numbers.

Once an order is dispatched and tracking information becomes available, shipping confirmation with the available tracking details will normally be sent to the email address entered during checkout.

A carrier may need additional time after a shipping label is created before the first tracking movement appears. The carrier may vary according to the kitchenware item, fulfillment location, destination, and available shipping service.

Please check your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@xevqorz.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or dispatch.

Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, an available shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or a shipment appears significantly delayed, contact us with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost in transit, please contact customer support with your order number.

After reviewing the available tracking information and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate.

A carrier’s “Delivered” status does not automatically prevent us from reviewing a delivery claim. If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description. Protective packaging may vary depending on the kitchenware item's shape, weight, material, and fragility.

Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and issue.
• A photograph of the exterior packaging and shipping label.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.

𝒙𝒆𝒗𝒒𝒐𝒓𝒛™ primarily serves customers in the United States. Where delivery to another destination is available, applicable shipping options will be displayed during checkout.

An international destination may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.