Please include your order number and the email address used during checkout when contacting us. These details help our team locate and review your purchase more efficiently.

If your kitchenware arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.

Product packaging and protective materials may vary by item depending on its shape, weight, material, and fragility.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another service provider may require additional review time.

Customer service hours are 8:00 AM – 10:00 PM Daily.