Privacy Policy

𝒙𝒆𝒗𝒒𝒐𝒓𝒛ℒ Β· Personal Information

Privacy Policy

This Privacy Policy describes how personal information may be collected, used, disclosed, retained, and protected when you visit xevqorz.com, make a purchase, or otherwise communicate with us.

Section 01

Information We May Collect

𝒙𝒆𝒗𝒒𝒐𝒓𝒛ℒ is operated by Yongchun County Fangshuo Trading Co., Ltd. Depending on how you interact with our store, we may collect or process:

  • Contact information, such as your name, email address, telephone number, shipping address, and billing address.
  • Order and transaction information, including order numbers, kitchenware purchased, order value, delivery details, returns, and refunds.
  • Information you provide when contacting customer support or submitting a review or request.
  • Device and usage information, such as IP address, browser information, pages viewed, and interactions with our website.
  • Payment-related information needed by payment providers to authorize and process a transaction.

We do not store complete payment-card numbers on our own servers.

Section 02

How Information Is Collected

Personal information may be collected:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies, pixels, logs, and similar technologies when you use the website.
  • From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in your transaction.
  • From advertising, analytics, or marketing services where those services are enabled and permitted.
Section 03

Why We Use Personal Information

We may use personal information to:

  • Process, verify, fulfill, and deliver orders.
  • Send order confirmations, shipment notices, and tracking information.
  • Provide customer service and respond to inquiries.
  • Review returns, refunds, disputes, and payment questions.
  • Detect and prevent fraud, misuse, and security incidents.
  • Maintain, troubleshoot, analyze, and improve our website and shopping experience.
  • Personalize content or provide marketing communications where permitted.
  • Meet applicable legal, regulatory, accounting, tax, and recordkeeping obligations.
  • Establish, exercise, or defend legal claims.
Section 04

Cookies & Similar Technologies

xevqorz.com and services supporting our store may use cookies, pixels, logs, and similar technologies for website functionality, shopping-cart operation, checkout, user preferences, analytics, security, fraud prevention, and advertising where applicable.

Your browser, device, and available privacy controls may allow you to restrict or remove certain cookies. Disabling cookies necessary for store operation may affect the cart, account, checkout, or other features.

Section 05

Service Providers & Disclosure

Information may be disclosed where reasonably necessary to operate the store, complete transactions, or provide requested services, including to:

  • Shopify and other e-commerce technology providers.
  • Payment processors, banks, and financial-service providers.
  • Shipping carriers, warehouses, and fulfillment partners.
  • Customer-service and communication providers.
  • Analytics, hosting, website-security, and fraud-prevention providers.
  • Advertising and marketing providers where their services are enabled and permitted.
  • Professional advisers, insurers, auditors, and business-service providers where reasonably necessary.
  • Government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.

Information may also be disclosed in connection with a business reorganization, merger, financing, acquisition, sale, or transfer, subject to applicable requirements.

We do not rent personal information to unrelated third parties for their independent use.

Section 06

Sale, Sharing & Targeted Advertising

Depending on technologies enabled on our store, some advertising-related disclosures may be treated as a β€œsale,” β€œsharing,” or use for targeted advertising under certain U.S. state privacy laws, even when no money is exchanged.

Where applicable, eligible users may exercise available privacy choices through the store's privacy controls or by contacting service@xevqorz.com.

Section 07

Shopify

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store and complete purchases may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Section 08

Data Retention

Personal information is retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary according to the type of information, its purpose, and applicable requirements.

Section 09

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to certain personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain information.
  • Receive a portable copy of certain information.
  • Opt out of certain sales, sharing, targeted advertising, or profiling where applicable.
  • Withdraw consent where processing is based on consent.
  • Appeal certain decisions concerning a privacy request where applicable.
  • Exercise applicable rights without unlawful discrimination.

These rights are subject to applicable exceptions and limitations. We may need to verify your identity and request before taking action.

Section 10

Submitting a Privacy Request

To submit a privacy-related request, email service@xevqorz.com with the subject line Privacy Request.

Describe your request and provide enough information for us to identify the relevant account or transaction. Do not send complete payment-card or banking information by email.

Where permitted, an authorized agent may submit a request on your behalf. We may request evidence of the agent's authority and may need to verify your identity directly.

Section 11

Marketing Communications

If you choose to receive promotional emails, you may unsubscribe using the option included in those communications or by contacting us.

Transactional communications relating to purchases, payments, shipments, returns, refunds, security, or customer support may still be sent where necessary.

Section 12

Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

No method of online transmission or electronic storage can be guaranteed completely secure. Please protect your account credentials and contact us if you suspect unauthorized account or order activity.

Section 13

Children's Privacy

Our store is intended for general consumer shopping and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information, please contact us so we can review the matter.

Section 14

International Processing

Because 𝒙𝒆𝒗𝒒𝒐𝒓𝒛ℒ and its service providers may operate internationally, personal information may be processed or stored in jurisdictions different from your location.

Where required, international processing or transfers will be handled subject to applicable legal requirements and safeguards.

Section 15

Third-Party Services & Links

Our website may rely on or provide links to third-party websites, platforms, or services. Their handling of information is governed by their own privacy policies and terms.

Please review a third-party service's privacy information before submitting personal information to it.

Section 16

Changes to This Policy

We may revise this Privacy Policy when our services, technology, business practices, service providers, or applicable requirements change.

The current version will be posted on this page. Where appropriate, we may provide additional notice of material changes.

Have a privacy question?

Send a request to service@xevqorz.com or call +86 512 65222744. Customer service hours are 8:00 AM – 10:00 PM Daily.

Privacy Contact

Business Information

Brand Name 𝒙𝒆𝒗𝒒𝒐𝒓𝒛ℒ
Legal Company Name Yongchun County Fangshuo Trading Co., Ltd.
Legal Representative Lv Xiaojun
Website xevqorz.com
Business Address Room 934, No. 2, Area A, Light Industry New Town, Yongchun County, Quanzhou City, Fujian Province, China (Cluster Registration)
Customer Support Email service@xevqorz.com
Customer Support Phone +86 512 65222744
Customer Service Hours 8:00 AM – 10:00 PM Daily