Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email service@xevqorz.com.

Please provide:

• Your order number.
• The name or description of the kitchenware item.
• The reason for the return.
• Photographs or videos showing the item and issue, where appropriate.
• For a damaged, incomplete, or incorrect order, photographs of the exterior packaging and shipping label.

Customer support will review your request and provide the appropriate instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection or resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make an item ineligible for return, provided it remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.

Please handle kitchenware surfaces, finishes, and included parts carefully while inspecting the item.

Our designer-inspired kitchenware may show minor differences in finish, texture, color tone, dimensions, or weight where noted in the individual product listing.

If you decide that you do not prefer the color, finish, size, or appearance of an item received, you may request a return within the applicable 30-day period. Unless there is a confirmed product or fulfillment problem attributable to us, this is treated as a preference-based return.

Do not automatically send merchandise to our registered business address.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.

Unauthorized returns or parcels sent to an incorrect location, including the registered business address when it has not been provided as the return destination, may be delayed, rejected, or lost.

Certain items may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Items clearly identified as “Final Sale” or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Items returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional items remain eligible under this policy unless clearly identified as “Final Sale” or non-returnable before purchase. These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery. If kitchenware arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs or videos showing the item, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.

Preference-based returns: If a return results from a change of mind, appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: If an item is confirmed damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If a return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, use a reliable, trackable shipping service and keep the shipping receipt and tracking number until the return is complete.

We cannot guarantee receipt of a preference-based return shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return parcel until it reaches the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions are satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, item value, shipping costs, and nature of the issue, customer support may determine that a refund or replacement can be provided without requiring the item to be returned.

Exchanges depend on current inventory and item availability. Please review product details if selecting another finish, color, or size.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired kitchenware item.

Submit cancellation requests as soon as possible after placing an order.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer protection law.